Privacy policy
Medical Speech Pathology values and respects the privacy of the people we provide services to. We are committed to protecting your privacy and complying with the Commonwealth Privacy Act 1988 and other applicable privacy laws and regulations. This Privacy Policy describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” refers to any information or opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you may include:
● Name
● Residential address
● Date of birth
● Phone number
● Information regarding medical history and diagnoses
How do we collect your personal information?
We collect your personal information directly from you when you:
● Complete an online referral form
● Interact with us over the phone
● Interact with us in person during assessment and treatment sessions
● Interact with us online and via email
This information is recorded directly onto our Practice Management Software, Splose. Records for each attendance are fully completed and saved securely onto this software, which is compliant with the General Data Protection Regulation (GDPR) 2020.
Collecting personal information from third parties
We may also collect your personal information from third parties such as Support Coordinators and Home Care Package providers. We collect your personal information from these third parties with your consent to facilitate clinical care.
How do we use your personal information?
We use personal information for purposes in connection with clinical care activities,
including the following purposes:
● Provide you with informed and appropriate health care
● Facilitate coordinated care with other healthcare providers
● Internal administrative purposes
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information, with your consent, to:
● Your GP
● Your healthcare providers
● Other people involved with your care
How do we protect your personal information?
Medical Speech Pathology will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
● Having robust security measures to access our Practice Management Software
● Restrict access to only personnel who need that personal information to effectively provide services to you
● Having technological security measures in place (for example, anti–virus software, fire walls)
How to access and correct your personal information?
Medical Speech Pathology will endeavour to keep your personal information accurate, complete and up to date.
How to contact us?
If you have a question or concern in relation to our handling of your personal information or this policy, you can contact us for assistance as follows:
Email: info@medicalspeechpathology.com.au
Contact no. 0410973321